Boost your business: digitize your field service

Discover the indispensable benefits of field service digitization with Simple-Simon

In the rapidly evolving business world, digitizing field service is no longer a luxury, but a necessity. Companies at the forefront of technology enjoy unprecedented benefits such as increased efficiency, improved customer satisfaction and a sharp competitive advantage. Imagine having real-time access to data, lowering your service costs and serving customers faster and better than ever before. In this blog, you’ll discover why digitizing your field service is the key to success and how to take your business to new heights.

Dive into the world of digital transformation and discover what it can do for your business! Our industry expert is ready to show you the benefits.

Start the conversation with Simon’s industry expert

Seamless connectivity ensures super-fast communication

With Simple-Simon, communication between the office and field service is seamless thanks to real-time updates, eliminating the need for endless phone calls. The move to digital work orders and scheduling revolutionizes the way work is done. Gone are the days of delays and miscommunication caused by traditional paper work orders. Every change is communicated instantly, so your team is always informed and can respond quickly. This results in more efficient service, lower costs and satisfied customers. With digital systems, all team members have instant access to the latest information, making workflows seamless and speeding up decision-making. This real-time flow of information not only ensures efficient processes, but also significantly improves overall operational effectiveness.

Always insight thanks to flexible planning

With a digital planning board, flexible scheduling becomes a breeze. Simple-Simon makes ad hoc planning easy. This allows you to respond immediately to unexpected changes. Thanks to the clear overview provided by the planning board, you can effortlessly create new appointments and fill empty spaces in the schedule. This results not only in a more efficient use of time and resources, but also in improved service for your customers. You can react quickly to changes in the schedule. For example, unexpected longer assignments or extra work for field staff on site. Simply assign the next customer to another employee or adjust the time slot. This way, you always respond optimally to the current situation. By simply dragging and dropping work orders to the desired employee and time, scheduling work orders is not only easier, but also significantly faster.

Instant information and historical insight

Digital work orders give your field service real-time access to information about required materials and equipment. With Simple-Simon, you get instant insight into required resources. This helps you plan more efficiently and reduces the chance of delays. In addition, the system provides an overview of the history surrounding previous work. This allows you to quickly anticipate repetitions or build on previous successes. This combination of current insight and historical data optimizes your field service operations. It provides even better service to your customers.

Take your field service to the next level with unparalleled information and insight.

Discover your benefits with our expert

Smooth handling of the work order

Thanks to digital signatures, work order processing runs smoothly and without delays or paperwork. Moreover, your customer sees immediately what he is signing for. Easily integrate an ERP system for quotations and invoices with Simple-Simon’s solution for work orders and planning. This streamlines your business processes and improves the efficiency of your field service. Your existing workflow in your accounting package remains unchanged. Simon automatically transfers customer data, items and work addresses from your ERP system. Does something change in this data? No problem! Thanks to real-time synchronization, all data are always up to date.

Customer satisfaction at a new level

In the race to customer satisfaction, digital work orders are the trump card. They bring about an increase in satisfaction through faster and more accurate service. With up-to-date information, field service employees can respond immediately to customer inquiries. It also allows any problems to be resolved on the spot. This results in happy customers. Customer satisfaction is not only an indicator of success, but also a driving force for growth and sustainability.