Digitizing field service and planning: the future for coffee wholesalers

Digitization is key to success for coffee wholesalers

In the dynamic world of both food and non-food specialists, efficiency is the key to success. Companies operating in both sectors face the challenge of managing diverse workflows, stringent regulations and high customer expectations. How do they stay competitive and flexible? The solution lies in digitization. By digitizing work orders, field service and scheduling, the food and non-food sectors can not only streamline their operational processes, but also take innovation and customer satisfaction to the next level. Discover how this digital transformation is the future for companies operating in both the food and non-food sectors.

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Successful digitization of work processes at Campenaer Coffee with Simple-Simon

Who better to tell you about digitizing work processes with Simple-Simon than one of our customers from the food and non-food sector? Exactly, which is why we recently spoke with Geert-Jan Snoeijer of Campenaer Koffie, a company specialized as a coffee wholesaler in coffee beans and coffee machines, among other things.

Geert-Jan Snoeijer shares his experience: “Thanks to Simple-Simon, Campenaer Koffie has reduced the time we spend on administrative processes from 3.5 hours a day, to just half an hour. Work orders are planned directly in Simon and assigned to mechanics. In case of changes during the day, the mechanic receives an immediate notification and is therefore immediately informed. Time recording is fully automatic. The mechanic completes the work order on site, after which the office staff can archive it. Because of the integration with Exact, the order is generated automatically, so Campenaer Koffie only has to check data in Simple-Simon and Exact.”

Curious about the full success story? Then watch the video to the right.

Avoid typical challenges

Simple-Simon helps coffee wholesalers work more efficiently. For example, did you already know that with our software you can easily avoid typical bottlenecks?

✅ Respond quickly to schedule changes, such as sudden longer assignments or extra work for on-site mechanics. Easily assign the next customer to a different technician or adjust the time slot;
✅ Thanks to real-time synchronization, each stakeholder has instant access to the most recent schedule, eliminating the need to call back and forth when changes occur;
✅ The digital completion and signing of work orders allows direct forwarding to the accounting package, which allows for quick invoicing and significant time savings in processing work orders.

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Integrate with your favorite accounting software

Campenaer Koffie automated their invoicing by connecting Simple-Simon with Exact Online. But did you know that you can also connect your Simon environment with more than 50 other integrations? The best part of this integration is that nothing at all changes in your ERP system! Your favorite accounting package remains central. What’s more, you don’t have to go through any complicated steps to establish the connection; the integration is activated with just a few mouse clicks. Important data such as customer information, work addresses and articles are automatically synchronized and immediately available in your Simple-Simon environment. Changes are updated in real time, eliminating duplicate entries. Thus, you not only work more easily and efficiently, but also utilize the full potential of your work processes.

Simon’s industry expert is happy to show benefits for coffee wholesalers

Streamline your scheduling just like Campenaer Coffee without the problems! Experience the benefits of optimized workflow, improved efficiency and higher customer satisfaction. Ready to experience it for yourself? Start your conversation with our industry expert directly below! Our expert will be happy to give you a demonstration, matching the needs and requirements of the food and non-food sector.

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